|
Questions (FAQ)
What will the engraving look like? TOP
We engrave everything on our tags IN CAPITAL LETTERS! This does two things, makes the letters larger and more legible, and also keeps all the letters in one line (no y's or g's dropping down to take up extra space) This maximizes the space we are able to use to engrave.
We make every effort to engrave exactly as you have entered the text. Occasionally, to maximize limited space, we may re-arrange words so that all the lines are the same legnth.
If you are concerned about how exactly your engraving will look, please feel free to ask before ordering. Let us know what you would like engraved, and we can help you arrange it accordingly.
Do I need to have the extra side of engraving? TOP
It depends on how much you want to fit on your bracelet. Also keep in mind, lots of words, means smaller size of type. As a general rule of thumb, each side holds up to three lines of text and 15-18 letters and spaces per line. If you can't fit all your information on one side, please consider purchasing the extra side of engraving.
What size bracelet do I need? TOP
Measure your wrist and add 1/2 to 1 inch for comfort. Adult elastic is 7 inches, and Kid elastic is 6 inches unless you specify otherwise. Sizes may vary by as much as an extra 1/16 to 1/8 of an inch, as different beads and patterns may effect the size of each bracelet. Standard bracelets from the store are usually 7 inches. My question isn't listed here. TOP
Please contact us via the Contact Us page. We are always happy to answer any question, no matter how small, and we'll get right back to you. What size interchangeable band should I order? TOP
Our beaded bands are based on total bracelet size. If you originally ordered a seven inch complete bracelet, then order a seven inch interchangeable band as well. If you already have an id bracelet, during checkout tell me how long it is and I will adjust so the beaded band, together with your ID tag, make up the total legnth that you chose. So if your ID band is 1 1/2 inches, your 7" Substitute will actually be 5 1/2 inches from end to end.
There is not an interchangeable option of the style I want. TOP
If there is a specific bracelet you would like to see in an interchangeable option, please email us. We can add it just for you. All of our bracelets are available in interchangeable bands, but might not be listed yet.
I asked a question, or placed an order and haven't heard back yet. TOP
Please check your junk email file. Depending on your email security, it may think messages regarding your order are actually junk mail, and they don't make it to your inbox. We pride ourselves on how quickly we respond to every email, and check our messages throughout the day. Some orders may actually be delayed if we can't contact you to verify some details. I'm having problems or don't understand the shopping cart. TOP
Please email us. Let us know exactly what you want, and we can walk you through it, or we can put your order together and just send you a paypal invoice directly. Payment Options TOP
 and 
Can I pay by check or money order? TOP
I'm sorry we are not accepting checks or money orders at this time due to multiple problems we have been having. You may contact us directly if you have any questions or concerns about this policy. Do I have to pay sales tax? TOP
Only California residents must pay sales tax. It is 7.75%, and will be added during checkout through the shopping cart. When can I expect to receive my order? TOP
Each order is custom made and engraved. Your order will be shipped within 7-10 business days after we receive all your engraving, size and color choices. We ship USPS First Class Mail. Priority Mail or Express Mail is available at an additional cost. Shipping and Handling in the US: TOP
Effective January 2008 we have simplified our shipping. Shipping for orders under $50 is only $3.95, orders over $50 is $4.95. You may choose Priority Mail for an additional $2.00, or Express Mail for a flat rate of $19.95. Please note that shipping times are seperate from manufacturing times. All packages include Delivery Confirmation. You may purchase insurance for an additional fee.
We can also ship to select countries outside the US. Please email us with your country and we will let you know if we can ship to your country, and if so, we can calculate the shipping charges for you. |
