At Cute Medical Bracelets, we stand behind our bracelets!
If your bracelet does not fit correctly when you receive it, return the beaded band with instructions on how much it needs to be adjusted and we will re-do it and ship it back without re-stringing or shipping charges.
We use fine quality materials, and take care to ensure a quality, hand made product. But medical alert jewelry is subjected to extreme wear and tear and may occasionally break. Removing your bracelet for such activities such as showering and swimming will help prolong the life of your bracelet.
If for any reason, your bracelet breaks in the first 30 days, we will replace the beaded band absolutely free, including free shipping and handling. Simply email us as soon as possible to notify us of the problem.
If your bracelet breaks in the first 60 days, we will give you a 50% discount off a replacement band (shipping and handling charges will apply). Simply email us for the correct discount code for the checkout process.
If your bracelet breaks after 60 days we will give you a 25% discount off a replacement band, for up to one year. (shipping and handling charges will apply). Email us for the correct discount code for the checkout process.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you for buying our Cute Medical ID Bracelets.